Awhile back I promised you a post about my trainer Allison,
affectionately known as "the Sadist." Yes, I have a personal trainer. On a side note, I'm having my birthday party in London this year and I own a small,
yippy dog...I'm very
glamorous. Anyway, I joined Gold's gym in May after watching a friend from work drop 30lbs by working out and also because many of the nurses that I work with go there. I thought if I could have a workout buddy then I might be more inspired to go. Nancy introduced me to her trainer, Allison, and I worked out with them for a session. I really enjoyed it and signed up immediately. $300 a month for 3, 1/2 hour sessions each week seemed pretty steep but such a great investment in myself so I decided to go for it. It simply had to be done. Allison was great and she worked my butt off...literally, I lost 14 inches off of my body in less than 3 weeks. It was amazing. It was also the hardest thing I've ever done. When I first starting working out, I could walk on the treadmill for ages but what I couldn't do was anything that involved major cardio. I tried the elliptical one night and after 2 minutes at level 1, I was ready to die. I was done. I'm proud to say now that I do anywhere from 30mins to an hour on the elliptical and I'm up to level 8! Its easy to stay motivated when progress is so evident. There were days when I was so sore, I could barely walk..I suffered from all kinds of aches and pains and some days I didn't think I could on but I did and it was so worth it. So enough of my workout inspirational! I'll just say this before I move onto the juicy stuff--so far I've lost about 12lbs and 20+ inches total from my body. I've lost 11 inches from my waist alone. I'm loving my skinny jeans.
So onto the good stuff. The week of Bonnaroo, I was scheduled to workout with Allison on monday and tuesday. She called me to cancel because she had a sick friend. No worries. She then proceeded to either not show up for or cancel our next 3 appointments. Basically she missed 4 appts in less than 2 weeks. That last appt was on a thursday and I was at work. She sent a text message to the other nurse that works with her to cancel their appt but I recieved no text or phone call. My session was 2 and 1/2 hours after Nancy's so I called Allison to double check, thinking that maybe she just had to cancel Nancy but would make it to mine. Apparently I was unreasonable in my rationale. I left Allison a message and told her that if she didn't call me back, I would assume that we were still on. So I went to my session and she wasn't there. I saw another girl that I work with and expressed my frustration to her about what was going on. She suggested that I speak with Wes, the general manager of the Colerain gym about the situation because he had helped her in the past with some issues regarding the training department. She introduced me to Wes and the conversation began. I explained to him that I was disappointed because I was so motivated and wanted to workout and that Allison is a great trainer..yadda yadda yadda. I also expressly told him that I didn't want her to get into trouble because she's a great trainer and also because she was having some personal stuff going on that needed to be dealt with. That was the end of it and I went to work out on my own.
When I came back to my car, I found a text from Allison saying that she didn't have my phone number followed by 3 lengthy voicemails in which she became increasingly irate and hostile. Apparently, 3 people called her from the gym to say that I was "talking smack" about her to Wes. One of the callers was the guy running the front desk! She told me that she would never train me anymore and she just kept going on and on about how she had done so much for me and that she couldnt' believe I would spread her business around the gym. It became more outrageous with each voicemail. Naturally I called her to try to set the record straight but she wouldn't have any of it. She was incredibly unprofessional and made rude comments about Natalie, the girl who introduced me to Wes. The call ended with her hanging up on me.
The next day I spoke with Matt, the head of the training department, and told him what had occurred. He said that he would deal with it and asked me to send him an email describing what Allison had said to me. I told him that I would NEVER step foot into the Colerain gym again and that he needed to switch my training over to the Rookwood gym. So he did that and I never heard anymore about the situation. No followup or anything.
I've been working out at Rookwood and its really nice. I have a trainer named Karla and she's absolutely fantastic. Yesterday, Karla and I logged in the computer to charge me for a session and the computer showed that I was 5 sessions in the hole, meaning that they hadn't been paid for. I was going to be billed for July today so I figured that was the reason. Karla didn't think so and she said that we needed to talk to Steven, the training manager. As it turns out, Matt didn't sign me up for a 3x a week plan like he said he did. He signed me up for a plan that allowed me to go 3x a week for the first 2 months, then 2x a week for 2 months, then 1x a week for the duration of the contract! When he sold me the plan, he gave me a pricing list that showed 2 days a week at $280 a month and 3x a week at $340 or so. I told him that I would do the 2x a week, simply based on price. He said, "if I make it $300 a month, would you do 3x a week?" and I said yes. So that's what I thought I signed up for. When it came time to pay, he told me that I had to pay 2 months upfront, which was going to run close to $700 with taxes and fees. I told him that I couldn't front that much money at that point and so he asked me if I could do approx $460. I said yes, paid, and was out the door. When they billed me for June, I they didn't bill me $300, instead it was around $200 so I figured that was just the other half of the second month. I was fully expecting to be billed $300 today. At this point, I've been given the option to buy more sessions at a reduced rate of $25 a session instead of $35. The kicker is that I have to buy them in a lump and the smallest number I can buy is 15. So they want me to pay my gym membership, my training fee (they are telling me its $240), plus the $375 to buy my extra sessions. I might be as glamorous as Paris but I certainly don't have her money! So they are still trying to figure all of that out for me. I asked Steven why Matt wouldn't be upfront with me about all of it and Steven said "because he's a sheister! He's shady."
The more pressing issue for me is this-- When I discovered that my sessions were in the hole, my trainer suggested that I look at the log to see what I was charged for and sure enough, it appears as if Allison charged me for sessions that I didn't attend! She billed me for a session for June 9th which was a Sat. and she doesn't even work on Sat! She also billed me 2x for the day that I cancelled on her. Interestingly enough, she went in and made an exception (meaning that she had to override the computer to make the charge) at 8am monday morning, charging me for an appt that I hadn't even cancelled yet! Then at 842pm she used my password to get into the computer and charge me again for the same appt. That's some super shady stuff.
I've currently got Wes looking into it all for me and trying to sort it out. I'll update when it pans out. So the moral of the story is BEWARE and BE CAREFUL! I'm trying not to let this discourage me but its hard when I thought I could trust these people and obviously I couldn't.
P.S. The Rocky theme makes for excellent workout music!